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Summary

Operations and revenue leader with 12+ years scaling consumer and marketplace businesses. Known for turning around retention, building high-trust teams, and translating messy customer signal into shipped product bets.

Experience
  1. Head of Revenue Ops· Chewy
    Mar 2022 — Present
    • Rebuilt retention program, lifting 12-month retention from 52% to 75%.
    • Owned forecasting model across three business units, $180M ARR.
  2. · Homeaglow
    Aug 2020 — Feb 2022
    • Led a team of 6 across acquisition and lifecycle experimentation.
    • Shipped a 40% reduction in first-booking friction.
  3. Director of Operations· Instacart
    Jan 2017 — Mar 2019
    • Ran a 40-person ops org supporting a $2B GMV region.
    • Reduced shopper churn by 22% in twelve months.
  4. Senior Program Manager· Amazon
    Jun 2013 — Dec 2016
    • Owned a cross-functional program touching 4 fulfillment centers.
    • Led SEV-1 response playbook adopted org-wide.
Education
  • University of Michigan — B.A., Economics — 2013
Skills
Revenue operationsForecasting & planningRetention & lifecycleTeam leadershipExperimentationConsumer marketplaces